When Should You Send a Payment Reminder? And How to Do It Politely?

17-04-2025

You’ve done your job professionally, sent a clear invoice, and... silence. No payment. No response. Now what? Sending a payment reminder might feel awkward, but it’s a completely normal part of doing business.

Don’t Wait Too Long

Payment terms exist for a reason. If your invoice states that payment should be made within 14 or 30 days, you’re entitled to take action once that time has passed. Many entrepreneurs delay out of politeness, but the longer you wait, the less likely you are to get paid.

Send Your First Reminder Politely

Your first reminder doesn’t need to be formal. A short, friendly email is often enough. For example:

Dear [name],
According to our records, the following invoice is still outstanding:
Invoice number: 2025-002
Due date: April 12, 2025

Could you please check this payment? If it has already been transferred, feel free to ignore this message. Thank you in advance!

Manual Reminders with One Click

Using InvoiceTimer? You can quickly see which invoices are unpaid and create a reminder in just one click. This way, you never forget to follow up and maintain control over your cash flow.

If It Becomes Necessary...

If there’s still no payment after your first reminder, send a second one a week later, perhaps with a more formal tone. After that, you may consider a final notice or even a collection process—but that’s usually not needed if your communication is professional.

Stay Professional and Courteous

Sending a reminder isn’t an attack—it’s a necessary step to keep your administration on track. Clients who take you seriously will understand this. Stay polite, clear, and professional.

Forget unpaid invoices or missed reminders? Use InvoiceTimer to keep an eye on your open invoices and send reminders manually in a professional way.

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